In every opportunity, UPI always carries out a quality assurance process. The process is carried out on an ongoing basis based on Permenristekdikti No. 62/2016 article 3, which regulates the Higher Education Quality Assurance System, namely: (1) an internal quality assurance system that is planned, implemented, evaluated, controlled, and developed by tertiary institutions; (2) an external quality assurance system that is planned, evaluated, implemented, controlled, and developed by National Accreditation Board for Higher Education (BAN-PT) and / or Independent Accreditation Institution (LAM) through national accreditation in accordance with their respective authorities.
Figure 1 represents the National Higher Education Standards, as stated in Permenristekdikti No. 44 of 2015, which is the reference for the implementation of the quality assurance process that is routinely carried out. Figure 6.1 illustrates that the achievement of the vision, mission, goals and strategies of a university is achieved through the implementation of the Tridharma of Higher Education activities, namely Education, Research and Community Service. Furthermore, each element of the Tridharma is supported by 8 (eight) standards, namely: (1) output standards; (2) content standards; (3) process standards; (4) assessment standards; (5) human resources standards; (6) facilities standards; (7) financing standards; and (8) management standards. Measurements carried out by universities to evaluate the achievement of these standards must involve students.
Figure 1. National Standards for Higher Education
Based on the Rector Regulation of UPI Number 045 of 2020 concerning Organizational Structure and Work Procedures, the Quality Assurance Unit (SPM) is a quality assurance system unit at the university level (UPI) in the academic, administrative and management fields. Meanwhile, quality assurance (control) at the faculty level is carried out by the Quality Control Unit (SKM). In carrying out its duties, SKM carries out the dean's instructions and coordinates with the head of the study program in the implementation of quality assurance at the faculty level. While the quality assurance (control) system at the department or study program level is carried out by the Quality Control Group (GKM).
Institutionally, UPI through SPM carries out an evaluation process towards the achievement of the quality of each study program through the Internal Quality Audit (AMI) activity by referring to the UPI AMI Guidelines. Each study program reports the achievement of the study program performance to the university regularly every year in September - October. Based on UPI Chancellor's Regulation Number 7565 / UN40 / HK / 2019, UPI's quality standards consist of standards for education, research, community service, student affairs, information systems, facilities and infrastructure, human resources, planning and development, and reporting. Based on these standards, SPM then compiles an instrument (called the AMI Checklist) which is used as an instrument in AMI monitoring activities which consists of 26 (twenty-six) questions.
The performance achievement report (self-evaluation report) is prepared by each head of the study program together with the GKM of each department or study program. The preparation of the report is based on measurement data, identification of problems and their causes, corrective and preventive action plans for problems related to educational standards, research, community service, and student affairs. The measurement data is obtained from the implementation of the quality assurance process in each study program starting from planning, monitoring, internal evaluation to preventive and corrective actions. After reporting, each study program will be visited by 2 (two) internal auditors assigned by SPM to ensure the conformity of the self-evaluation report with the implementation of its activities. The results of the internal audit are then discussed in a management review meeting to plan follow-up actions on identified problems. The follow-up and the results are then re-evaluated by the internal auditor in the following year.
To evaluate the implementation of the program and ensure the achievement of the Main Work Index (IKU) and the Special Performance Index (IKK), each study program reports its achievements twice a year in the form of a mid-year report and a year-end report. The two reports are then coordinated by the faculty to be reported to the university level (Directorate of Planning and Development-Ditrenbang) through http://e-reporting.upi.edu. Reports that are requested at the middle of the year and at the end of the year are used as evaluation content by faculty / university leaders in order to improve the performance of the study program leaders in carrying out the programs that presented at the Management Review Meeting.
The quality assurance system in the field of research and community service, the GKM follows the quality assurance mechanism from the university through the Institute for Research and Community Service (LPPM). Periodically, LPPM manages the quality assurance mechanism by asking researchers to report their research or community service activities. The progress report is conducted in August-September, while the final report is submitted in November-December. The reports are sent in hardcopy and softcopy via https://simlitabmas.ristekbrin.go.id/ (for Ristek Dikti funds) dan http://litabmaslppm.upi.edu/ (for UPI funds). The reports are then evaluated.
The quality assurance system for lecturers is carried out through updating the curriculum vitae every year. The curriculum vitae contains the competences of lecturers, especially those listed in the Tri Dharma of Higher Education. In addition, each lecturer is required to make a BKD/workload report every semester which is reported to the university via http://bkd.upi.edu. Furthermore, the report is submitted to the Directorate General of Higher Education, Kemdikbud, after being validated by 2 (two) assessors
In addition, at the beginning of the year, all lecturers and educational staff are required to make a plan for Employee Performance Targets (SKP). At the end of the year, the SKP plan is evaluated for its realization and then becomes part of the SKP assessment which is equipped with an assessment of employee work behavior (Service Orientation, Integrity, Commitment, Discipline, Cooperation, Leadership). Meanwhile, mentoring/counseling senior lecturers to junior lecturers is done to guide junior lecturers, both inside and outside of lectures. Some of the activities routinely carried out include: (1) implementing team teaching in lectures or practicum activities; (2) involving junior lecturers as members of research or community service; (3) involving junior lecturers in scientific publications; and (4) providing academic and non-academic advice.
During the Covid-19 pandemic, the quality assurance process (starting from the planning, implementation, monitoring, evaluation, to management review meetings) was carried out online. The coordination process for this activity is carried out through various online meeting platforms such as Zoom, Google Meet, or others. In this regard, the documentation and validation have changed from hardcopy to softcopy/digital form.